Be Truman-like When Engaging Criticism

We are admonished by President Truman, “If you can’t stand the heat, get out of the kitchen.” Heat in this context is the hot breath of criticism and the red-faced anger of disagreement inflicted upon those whose decisions are vulnerable … Continue reading

Morale: A Wavering Variable That Can Be Improved

Early in my working career, a venerable mentor told me, “If you think there is a problem, there is a problem until you either resolve it or decide, with new information, that it is not a problem. Your job now … Continue reading